Residents make suggestions, and Infor Public Sector automatically turns them into service requests—it's just one of the new functions of Howard County, Md.'s upgrade.
Infor Public Sector helps speed the creation and completion of work orders by automatically generating service requests from public suggestions. The system instantly creates the work order and transfers it to an inspector in real time. Users can also employ the powerful search tool to instantly locate specific service requests and the maintenance staff member designated for fulfillment.
How cool is that?
Howard County has completed an upgrade to Infor Public Sector version 8.2.3. The county, part of the Baltimore-Washington, D.C. metropolitan area, has been using Infor Public Sector (formerly Hansen) products for asset management since 2003.
"Infor's public sector solution has enabled us to effectively manage assets for nearly a decade, but we wanted to further increase productivity by significantly expanding our user count and enabling automated processes," said Mike Porter, systems maintenance superintendent, Bureau of Utilities, Howard County. "The upgrade was essential to deliver the ease-of-use and departmental connectivity necessary to streamline our operations and increase efficiency."
There's more. Howard County is integrating the Infor Public Sector Geographic Information Systems (GIS) module to create connectivity between asset information and maps. Maintenance workers in the field will be able to immediately pinpoint assets and address work orders upon submission.
"Public agencies like Howard County are continually called to stretch resources while managing increasing accountability and service demands from citizens," said Kevin Curry, SVP, Public Sector, Infor. "Infor Public Sector is designed specifically to help governments maximize the use of existing assets and improve operations performance to help speed internal processes and reduce costs."