The new speed and consistency of permitting in Vancouver, Wash., is a welcome change for both resident users and city staff.
The city recently implemented Infor Public Sector for Community Development and Regulatory (CDR) to streamline its planning and permitting processes with automated workflows.
"We previously relied on staff to remember the progress of workflows, which often led to inconsistencies," said Larry Vasquez, Vancouver development review division manager. "Now users can look to our Infor system to identify the next steps or milestones in the process, which promotes faster and more consistent progress for plan review and permitting."
For example, professional reviewers involved with land entitlement, building and engineering approvals now have greater ease in tracking permit history for all transactions, which promotes better collaboration and decisions with approving projects.
Infor Public Sector CDR provides:
- A unified system for multiple departments to simultaneously track permitting and project approvals in real time.
- Automated, workflow-driven processes that allow users to easily determine next steps..
- Fully integration with third-party systems.
- Automatically calculated fees, reducing manual entry requirements and facilitating compliance with regulations.
The city previously used Infor Public Sector, formerly Hansen 7, for utility billing and asset management and is expected to complete upgrades for these modules in the upcoming year with the help of Infor channel partner BakerCrew Consulting.
"During the implementation we worked with the city to examine established processes and pinpoint areas for improvement," said Byron Baker, vice president, BakerCrew Consulting.
"Local governments must keep pace with permit applications and license requests even when budget and staffing levels are down," said Kevin Curry, Infor SVP of public sector. "Infor Public Sector CDR delivers easy-to-use tools, and the flexibility to personalize workflows, helping cities like Vancouver to increase speed and efficiency for better service to citizens."