Hospitality

Below is a small sampling of Infor customers; please contact us for more customer stories.


Arizona Restaurant Systems

After Arizona Restaurant Systems successfully implemented Infor SmartSeries POS—which met the company’s specific requirements—Arizona Restaurant Systems improved speed and efficiency through intuitive and easy-to-use touchscreen technology, successfully integrated the solution with the Sonic Drive-In corporate system, and created an instant dashboard to track service in real time to help meet daily goals.

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First Hotel Reisen

First Hotel Reisen is a hotel conveniently placed in central Stockholm, in the heart of the Old Town. The hotel uses Infor EzRMS to help them achieve their goals of increasing revenues and keeping their business practices and routines in order.

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Kempinski Hotels

After implementing Infor Corporate Performance Management throughout all its hotels around the globe, the world’s oldest luxury hotel group created a fully integrated and centralised reporting platform, eliminating multiple versions and manual errors from spreadsheets. The organization can also collate group reports within the same database, while providing a system platform for group-wide budgeting and planning. As well as generating financial reports every quarter, the hotel group quickly, easily, and accurately produces monthly reports, and uses CPM for planning and forecasting.

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KSL Resorts

Founded in 1992, KSL Resorts manages six time-honored resorts with outstanding recreational amenities. KSL Resorts have served as hideaways for Hollywood legends, inspirational retreats for U.S. presidents and captains of industry, and have hosted dinners for heads of state. The company sought to improve accounting efficiencies, gain reporting and budget write back capabilities, and implement a reporting tool that would integrate with their existing ERP system. With Infor F9, KSL Resorts was able to automate budget processes, accommodate the company’s need for monthly re-forecasting instantly, and enable smart financial management across the enterprise with ease of use, minimal training, and smooth integration of new properties into the system.

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Larkspur Landing

Larkspur Landing, which provides extended-stay accommodations to business travelers, needed to improve existing property management systems, prepare for future CRM applications within the market, and improve the decision-making process—all while retaining integrity in guest service and financial results. With Infor Hospitality Enterprise, Larkspur reduced the time it takes to check guests in and out, allowing employees to spend more time interacting with them. The company also decreased response time for issues, simplified training for high-turnover departments, improved reporting, and streamlined operations.

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Longboat Key Club & Resort

Longboat Key Club & Resort, a 410-acre beachfront resort and private club, implemented Infor F9 in less than a week. The company needed to reduce cumbersome paper reports, combine budget forecast reports with actual number reports, and provide real-time financial reports to department heads. Longboat has benefited from paperless reports, enhanced financial visibility and data quality, and efficient financial reporting without extensive time spent by accounting staff.

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NH Hoteles

Infor EzRMS Customer Testimonial video by Andre Mueller of NH Hoteles.

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SONIC Drive-In Spokane

Clarus Group, franchisee of the SONIC Drive-In located in Spokane, Washington celebrated reaching $1m in sales in just 87 days, a record for all SONIC Drive-Ins. Their quick success was due in part to Infor’s SmartSeries Point of Sale (POS) system.

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Strand Palace Hotel

Situated in the heart of London’s West End, just minutes from Covent Garden and Charing Cross tube station, the Strand Palace Hotel offers a contemporary yet comfortable setting popular with experienced business travellers who appreciate the quality of the rooms and the value for money. Leisure guests especially love the hotel’s central location, close to many London sights and attractions. Infor EasyRMS has made a huge difference to the Strand Palace Hotel’s business and the system has paid for itself over and over again in reporting alone.

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