With a variety of dedicated service teams like estimators, sales staff, and customer service specialists, Triangle Sales was looking to increase efficiency and improve customer service by enhancing its day-to-day operations. Kansas City's leading HVAC distributor knew its legacy system and manual processes were hindering overall productivity and decision-making, so the company sought "to modernize [its] existing technology environments to prepare for future growth and address increasing demands from customers" by selecting a new enterprise distribution solution—Infor Distribution FACTS.
"We selected Infor, because we felt they understood our business and could deliver the industry-specific functionality we were seeking, coupled with a user friendly, intuitive interface that would enable an easier transition for our employees," said Triangle Sales President Dan Edmonds.
"Infor FACTS is designed to help distributors eliminate redundant, manual processes, while also delivering the industry-specific capabilities necessary to optimize speed and accuracy in daily operations," noted Kelly Squizzero, Infor Distribution Industry and Solution Strategy Director.
Looking to improve customer service through automated notifications to sales employees and to better respond to queries with the application's robust search functionality, Infor FACTS will help automate and standardize Triangle Sales' processes for users to easily access information, generate reports, and identify strategies-supporting growth and future success for this organization.