Enterprise software is all about innovation. In an Aug 27 article Infor CEO: 'Beautiful software' solves business problems, Enterpriseirregulars.com contributor (and CEO of Asuret) Michael Krigsman writes, "The consumerization of IT is one of the most significant and far-reaching trends in modern enterprise technology. As part of this shift, most enterprise software vendors have embraced thinking that places users in the center of their software design process. … Despite these investments across the industry, Infor has taken the link between design and enterprise software to another level."
Krigsman, who recently interviewed Infor CEO Charles Phillips on CxO-Talk, details the design and collaboration inherent in the physical office space and culture at Infor's NYC headquarters, as well as the company's focus on design and collaboration in its enterprise software.
"Design endeavors and the context of those efforts, like that of Infor's physical office space in New York, NY, must lead to software that is approachable, gets the job done, and rethinks processes. For the present, [Infor] is investing money, time, and serious executive attention on an area of enterprise software that historically has been lacking."
Krigsman continues, "In this context, design is shorthand to describe innovative software that users will find beneficial and want to adopt. Accordingly, design leads to software that:
- Feels friendly and attractive. Note the importance of emotion; delighting users requires more than process, features, and benefits. If the software doesn't feel good, then enterprise adoption will suffer.
- Does the job well. Although feel-good matters, enterprise users expect software that solves their problems quickly and without hassle.
- Re-thinks processes without disrupting operations. Designing software that improves the process without causing pain requires a deep understanding how real users work."