The winners of the 2014 Infor Excellence in Action Awards were announced by Infor today at its annual user conference, Inforum 2014, in New Orleans.
These awards honor organizations that use Infor technology to drive business value, reduce complexity, and improve overall performance in four categories: Financial Excellence, Operational Excellence, Employee Excellence and Customer Excellence, and an overall Customer of the Year.
A panel of Infor industry and product experts evaluated each applicant's nomination based on their ability to demonstrate new processes and tactics deployed in the past year using Infor technology. The 2014 winners were chosen based on the scope of performance improvement, quantifiable business benefits, customer focus and satisfaction, and technology use and innovation.
"Infor's industry-specific applications positively impact more than 73,000 customers around the globe, and these awards serve as an opportunity for us to formally recognize their innovative use of technology to do business better," said Infor President Stephan Scholl. "We are pleased to honor these companies and their ability to set strategic goals and achieve outstanding results that directly impact their customers, operations, finances, and employees."
The winners of the 2014 Infor Excellence in Action Awards are:
Customer of the Year - CERN
CERN, the world's largest research organization for particle physics, is using Infor Enterprise Asset Management (EAM) to operate and maintain its flagship accelerator, the Large Hadron Collider (LHC), one of the largest and most complex machines in the world. CERN is operating and maintaining the site on the French-Swiss border, comprising more than 700 surface building and work facilities for some 12,000 scientists. The Infor EAM system holds information on more than 1.5 million pieces of equipment, and through a set of simplified and mobile user interfaces, CERN has gained significant operational efficiency and speed.
Customer Excellence - VV-Auto Group
VV-Auto Group is committed to providing the best customer service and experience possible across all contact points, and wanted to differentiate itself from the competition in the Finnish automotive market. Working with the Infor Integrated Marketing and CRM Suite, including Infor Outbound Marketing and Infor Sales and Service, the company introduced entirely new processes where none existed. VV-Auto has sustained net positive increases in sales and loyalty, in part attributed to these technologies and processes.
Employee Excellence - Memorial Healthcare System and Transplace
Memorial Healthcare System (MHS), the third-largest public health care system in the United States, with more than 10,000 benefits-eligible employees, began working with Infor to create more efficient, effective and transparent HR processes. Infor Human Resources Management and Payroll applications have helped reduce the time required to acclimate new hires or remove terminated employees from systems, along with streamlining open enrollment and online performance reviews. Through this automation, MHS has significantly reduced paperwork, centralized HR activities, and maintained service levels with its workforce.
Transplace, a leading provider of transportation management services (TMS) and logistics technology solutions, was looking for a way to increase employee retention through a more robust and versatile learning management system. Operating with a very lean training department, Transplace needed to leverage technology to help conduct orientation sessions in more than 10 locations across North America. After implementing Infor Learning Management, the company has received extremely positive feedback from new hires on the revamped 90-day orientation experience. Since going live on Infor Learning Management, new hire turnover decreased by over 40 percent from 2012 to 2013, and has declined by nearly 65 percent as of the second quarter of 2014. In addition, the organization has seen financial savings of 21.5 percent.
Financial Excellence - Metcam
Metcam, a leading fabricator of precision sheet metal components and assemblies for a variety of industries including telecommunications, HVAC, fire and security, office furniture and alternative energy, wanted to enhance the company's overall material planning and control activities through improved material flow, improved operational efficiencies, and reduced inventory levels. Success in these competitive markets means providing the highest quality products, delivered on time at a competitive price. To meet these goals, Metcam used Infor Syteline for its Materials Planning and Inventory Control project. The financial and performance impacts of Metcam's project have already proven to be substantial. The organization was able to reduce man hours to execute and manage scheduling and planning, overtime required to meet sales order activity, and raw materials.
Operational Excellence - Coca-Cola Enterprises Norway and Dematic
Working with industrial IT company Prevas, and following a deployment of Infor EAM, Coca Cola Enterprises Norway adopted a preventative maintenance strategy throughout its production processes to achieve world-class maintenance standards. This new technology has led to higher productivity and lower costs across production, maintenance and energy consumption. The factory now achieves 93 percent of production efficiency (overall equipment effectiveness) as compared to 46 percent in 2009. In addition, Coca-Cola Enterprises Norway has managed to reduce energy consumption by 43 percent since 2010 with the help of an energy tracking project implemented with the support of Prevas and use of Infor EAM applications.
Dematic, a global leader providing a comprehensive range of logistics automation solutions, has been using a successful global project delivery method for years, but was in need of a solution that would remove inefficiencies and allow a small project team to handle multiple projects simultaneously in the real-time logistics division. Using Infor SyteLine and Infor ION, Dematic was able to automate key processes and remove bottlenecks by automating manual processes. Since going live, the organization has reduced project management man hours by 32 weeks per year, reduced order processing times from seven days to less than two hours, realized five hours per day of labor savings in the project office due to automated project creation, reduced paper use by 28 reams per year, and improved visibility of project schedules. Within one month of implementing the solution, Dematic had 78 percent of projects automated using Infor ION.