Hurtigruta Carglass, a provider of vehicle glass repair and replacement services in Norway, has deployed Infor M3 as part of a business improvement program.
Infor M3 is expected to drive greater control and visibility of business processes, boost productivity, and ensure efficiencies across the company's Oslo-based headquarters and 42 branches across Norway.
"Our business is very labor intensive, therefore any improvement to productivity in our branches can have a substantial impact on the bottom line," said Einar Laheld, Hurtigruta Carglass operations director. "Infor M3 facilitates better visibility, order processing and planning, enabling us to drive efficiencies across a number of key areas."
Infor partner Merit Consulting delivered the application as part of a two-phase deployment. The first saw Hurtigruta's headquarters and two branches go live, followed by the remaining 40 branches in the second phase.
Hurtigruta's orders, including those from insurers, come in either directly to its central call center or via its branch network. Using Infor M3, queries are expected to be managed more efficiently and orders processed much faster. Other key benefits include improved stock control and integrated ordering of parts which in turn is set to deliver enhanced procurement and substantial efficiencies.
"We initially looked at Infor M3 as an 'outsider' in our tender process, assuming that it would be too big and potentially too complex for our business. How wrong we were. Working with Merit, we quickly developed great confidence in Infor M3, specifically its ability to harness complexity to provide a tailored, seamless experience for the user. We now feel we have a solid foundation from which to move to our next project and pursue our business improvement projects," Laheld said.
"One of our key beliefs is that while complexity is absolutely necessary in a large enterprise resource planning (ERP) system, the user's experience should be anything but complex," comments Einar Broch, sales director for Infor in Norway.