"Infor is unique in that they have an internal creative agency, Hook & Loop, that is tasked with changing the overall experience of the software and making it more easy to use, modern, and functional," says Aberdeen Group.
Nick Castellina, senior research analyst with Aberdeen, recently attended Infor's Innovation Summit at its New York City headquarters and posted some initial reactions on his blog. Here are excerpts from "Infor Innovates Their User Experience with Hook & Loop":
Hook & Loop: "Much of what Infor presented concerned the changes that Hook & Loop has made to the user experience. This was exciting to me because much of my ERP selection research has focused on the importance of ease of use when selecting a software solution. … Having an internal creative agency responsible for the user experience is an interesting, and exciting, strategy for Infor."
Social business: "Infor Ming.le™ now has 255 customers with 41,000 users. I've discussed in the past why this technology is important ... large enterprises that ignore this technology (and others, such as in-memory analytics), may soon be left in the dust. … In the case of Infor, the company noted new features such as Infor Communities, which enables the extended enterprise (such as suppliers or resellers) to interact within Infor Ming.le, in addition to on-demand workflows, email notifications with contextual drillbacks, workflow locators, and more. This is exciting technology. … My research finds that best-in-class organizations are over twice as likely to utilize social collaboration technology within the planning process."
Aberdeen Blog, "Infor Innovates Their User Experience with Hook & Loop," Nick Castellina, April 17, 2014