"We fundamentally wanted to rethink a lot of things that we think plague CIOs and have plagued the enterprise software industry for a long time," Infor President Duncan Angove tells ComputerWeekly. "User experience is something that always suffered and just needed radical rethinking."
"We do not believe in one generic solution – we enable customers not to have to customize," says Angove in a June 2 article, "Interview: Infor's president Duncan Angove talks strategy," based on several recent interviews with business applications editor Brian McKenna.
Here are excerpts:
- "The second pillar has been to take a different approach to how you integrate all of these applications into end-to-end business processes. Too much money needs to be spent on the infrastructure side of things to deliver suites of software around middleware and databases, so we've had a huge focus on building on what we call the architecture of the internet, which [takes the form of] our next-generation middleware, ION."
- "We've built an interactive digital design agency, Hook and Loop … These guys are fundamentally reinventing the experiences that enterprise software delivers. And, that's another big part of our strategy. … we send them out – they work with customers, they observe people in the workplace, and they ask questions that we stopped asking. It's what Steve Jobs called 'beginner's eyes.'"
- "As a private company, we can afford to be more aggressive, and the same goes for the shift to cloud. … The appetite to adopt cloud is faster than we expected. I expected Europeans to be more hesitant, and have been surprised."
- Do you see much of a trend towards industrial companies providing business applications over the cloud?
Yes, we do see that. It is more prevalent in the US. In healthcare, for example, companies that have invested in their own applications then make those available to private practices, smaller hospitals, and so on. Or in the public sector, you see e-cities making IT applications available to smaller towns.
"This is not a threat for us, since the more people using the software, the better. We've got customers reselling for us."