Matrix Medical Network has selected Infor Talent Science to help hire loyal staff to build out its contact center.
Matrix Medical Network is a national leader in prospective health risk assessments for Medicare Advantage plan members and will use the solution to help identify productive and dependable contact center candidates to be the voice of Matrix to its more than 2,000 Medicare Advantage members signing up for health visits every day.
"We're in a high-demand healthcare sector with double-digit growth several years running," said Chaz Hinkle, chief human resources officer, Matrix Medical Network. "The Infor predictive model is proven in the healthcare industry to identify top performers who will stay and grow with us."
Hiring the right talent is critical for the contact center positions. The software's unique predictive talent analytics will compare candidates with a performance profile for each position that will help leaders select the candidates with the highest probability of long-term success. Leaders will use Infor Talent Science as a guide for candidate interview questions, ongoing employee development, and succession planning. Infor Talent Science will also integrate with Matrix's applicant tracking system.
"Today's healthcare industry moves quickly and requires companies to be able to add the right staff quickly," said Tarik Taman, general manager, HCM, Infor. "Infor gives companies like Matrix Medical Network the predictive power to use talent science to find and hire the team members who will stay and grow with the company."