NEW YORK - May 11, 2016
Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced that the company has been awarded a 2016 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This distinct honor demonstrates Infor's long-term commitment to listening to the voice of the customer and driving change across the business. This also marks the eighth consecutive year that Infor Xtreme™ Support has received this honor.
"As a 2016 Confirmit ACE Award winner, Infor Xtreme Support has demonstrated a genuine commitment to listening to its customers in an effort to better understand their needs and drive positive change across the business," said Henning Hansen, president and CEO of Confirmit. "We continue to be impressed with the caliber of entries we receive each year and are delighted to honor those undertaking exceptional customer experience activities."
The Confirmit ACE Awards program celebrates outstanding achievement in customer experience. Receiving a Confirmit ACE Award demonstrates the recipient's rigorous application of Voice of the Customer processes and its outstanding performance as measured by those procedures. An elite group of Confirmit clients qualified for an ACE Award. Infor Xtreme Support earned the Confirmit ACE Award based on its commitment to providing superior customer support.
"Infor believes that the only way to improve our business, products, and services is to listen and react to our customer's feedback. We listen to each concern and work to identify a solution specific to that customer, in that unique industry and situation. Our Xtreme team members come from various backgrounds including engineering, development and other fields across the board so we are able to provide our customers with in-depth, specialized expertise," said Darren Saumur, Global Head of Infor Services. "We are committed to providing our customers exemplary service, so to receive this recognition is very much an honor."
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2016 Confirmit ACE Award, organizations must have conducted one or more customer surveys between January 1 and December 31, 2015.
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, Swisscom and The Wellcome Trust. Visit www.confirmit.com for more information.
Keep Current on Infor:
Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 14,000 employees and customers in more than 200 countries and territories, Infor automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail, and public sector. Infor software helps eliminate the need for costly customization through embedded deep industry domain expertise. Headquartered in New York City, Infor is also home to one of the largest creative agencies in Manhattan, Hook & Loop, focused on delivering a user experience that is fun and engaging. Infor deploys its cloud applications primarily on the Amazon Web Services cloud and open source platforms. To learn more about Infor, please visit www.infor.com.
Infor customers include:
- 18 of the top 20 aerospace companies
- 10 of the top 10 high tech companies
- 10 of the top 10 pharmaceutical companies
- 21 of the 25 largest U.S. healthcare delivery networks
- 18 of the 20 largest U.S. cities
- 20 of the top 20 automotive suppliers
- 17 of the top 20 industrial distributors
- 15 of the top 20 global retailers
- 4 of the top 5 brewers
- 21 of the top 30 global banks
- 6 of the 10 largest global hotel brands
- 6 of the top 10 global luxury brands