ATLANTA - Mar 18, 2012
Infor, a leading provider of business application software serving more than 70,000 customers, today announced that the company has won two 2012 MarketTools ACE (Achievement in Customer Excellence) Awards, for support and consulting services. The accolades demonstrate Infor's outstanding commitment to customer satisfaction for its consulting services at the onset of a software purchase and to customer support to help keep Infor solutions running at peak performance. This is the fourth year in a row that Infor has won a MarketTools ACE Award.
The MarketTools ACE Award certifies, acknowledges and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates Infor's rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes.
"Infor is strongly committed to delivering industry-leading support, as demonstrated by our recent launch of Infor Xtreme Support. We are honored to have been awarded again a MarketTools ACE Award for customer support," said Marylon McGinnis, SVP Global Support, Infor. "Every day, our skilled team provides personalized, proactive and specialized support that customers can rely on to help make the most of Infor applications in a rapidly changing business environment."
"Infor Consulting Services (ICS) helps customers take advantage of Infor applications that are specialized by industry to provide customers with a competitive edge in today's volatile business landscape," said Jim Byrnes, EVP Consulting Services, Infor. "Being recognized again by MarketTools with the ACE Award for ICS can be attributed to providing best-in-class implementation with training, consulting, and the full range of services that help customers use our applications to reach peak performance levels."
"We are delighted to again recognize Infor as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results," said Scott Arnold, President and CEO of MarketTools, Inc. "We are proud that Infor relies on MarketTools CustomerSat for its enterprise feedback management initiatives."
About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2012 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction, employee satisfaction, or partner satisfaction between October 1, 2010 and September 30, 2011, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error.
About MarketTools, Inc.
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com.
Infor is a leading provider of business software and services, helping more than 70,000 customers in 164 countries improve operations and drive growth. To learn more about Infor, please visit www.infor.com.
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