NEW YORK - Aug 28, 2012
Infor, a leading provider of business application software serving more than 70,000 customers, today announced that serviced apartment specialist City Nites has chosen Infor Hotel Management System (HMS) as part of a strategy to help improve customer service and aggressive growth throughout the next 12 months. City Nites will use the Infor cloud-based application and the innovative Infor HMS Hotel Check-In for the Apple iPad to eliminate old-fashioned, manual registration desk processes.
City Nites Quote
"City Nites prides itself on excellent customer service skills and the use of all the up to date technology available to us," explains Daniel Bolger, managing director, City Nites. "There are many ways that our guests can check in with us, and numerous blocks within our properties that they will need to reach; this means that we need a portable system to give the ease of check-ins that our customers have come to expect."
"Infor HMS gives us a system that we can use 'on the move' in London for our personalized 'meet and greets' where our staff are using mainly iPads, as well as using it in our static Birmingham reception. We are also an ever expanding company, and so a system that can manage our growth in an easy, smooth manner is vital."
"Enabling customer-facing functions on mobile devices helps hospitality providers communicate better, allowing them to respond to guest questions and needs in real-time," said Wolfgang Emperger, RVP Hospitality Europe, Africa, Latin America & India, Infor. "Providing a more personalized experience to guests will help City Nites increase overall satisfaction, encouraging more repeat visits. In addition, the centralized booking function will help secure revenue as they grow and take on additional properties."
Infor is the world's third-largest supplier of enterprise applications and services, helping more than 70,000 large and mid-size companies improve operations and drive growth across numerous industry sectors. To learn more about Infor, please visit www.infor.com.
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