NEW YORK - Mar 14, 2013
Infor, a leading provider of business application software serving more than 70,000 customers, today announced that GTECH Corporation, a leading provider of gaming technology solutions, has successfully implemented the Infor Enwisen HR Service Delivery Knowledgebase and Case Management applications. GTECH is transitioning the focus of its human resources department from performing tactical service functions to managing more value-add projects within the business using the Infor applications. Now, with easy access to consolidated human resources information, GTECH is aiming to reduce the volume of day-to-day inquires of the HR staff so they can provide a greater return to the company through increased efficiency and time savings.
"Our previous human resources webpage lacked ease of use and strong search functionality, making it difficult to locate information," said Richard Irving, director HR Shared Services and project manager, GTECH. "With Infor, employees can look for answers in the Knowledgebase on their own before logging a question in Case Management. This frees up time for our human resources staff while preserving a high level of service to users. We also like that the secure environment is available in the cloud 24/7 from work or home on a variety of devices."
"Cloud deployment of Infor HCM applications is a valuable decision for businesses like GTECH because it provides employees with access to HR information from virtually any location, and reduces hardware and maintenance costs," said Amy Ihlen, industry strategy director, Human Capital Management, Infor. "In an unpredictable business environment, investing in Infor HCM is a smart choice for companies looking to unify the HR function and deliver better services without maximizing the effort of dedicated resources or staff time."
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About GTECH Corporation
GTECH is a leading gaming technology and services company, providing innovative technology, creative content and superior service delivery. Lottomatica S.p.A. is one of the world's largest commercial lottery operators and a market leader in the Italian gaming industry. GTECH and Lottomatica together, under the Lottomatica Group umbrella, create a fully integrated lottery operator and gaming technology solutions provider - a combined company with worldwide scale, considerable financial strength and industry-leading customer solutions. For more information, visit www.gtech.com/.
Infor is the third-largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.
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