Infor Epiphany Interaction Advisor Available in the Cloud

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Leading CRM Application Provides Greater Flexibility, Lower IT Expenditure

NEW YORK -  Jun 19, 2013

Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Infor Epiphany Interaction Advisor, part of the market-leading suite of Infor Epiphany applications and recent 2013 CRM Watchlist winner by ZDNet, is now available for subscription and hosted services. The cloud-based version of Infor Epiphany Interaction Advisor provides users the same functionality as the on-premise version, but in an environment hosted by Infor, reducing the cost of maintaining the software, speeding the deployment process and simplifying future upgrades.

Infor Epiphany Interaction Advisor promotes more productive customer interactions and helps organizations optimize cross-sell revenue and improve customer retention. Specifically, the application combines historical, personal, and contextual information, as well as real-time analytics capabilities and business rules, to help customer-facing channels present the most attractive offers to increase sales, get better response rates and drive higher satisfaction and loyalty. Through cloud deployment, organizations looking to update antiquated software and modernize methods of reaching and targeting customers can rapidly take advantage of Infor's specialized CRM solutions without needing to expand IT headcount and increase budget allocations.

"We want our customers to be able to grow and change as business needs fluctuate. By offering Infor Epiphany Interaction Advisor in the cloud, we are giving them the option to choose the deployment method that's right for their business model," said George Wright, senior vice president and general manager, CRM, Infor. "Our intuitive CRM applications make our customers more effective marketers, and now by offering multiple deployment options, we are making their organizations more effective as a whole, focusing limited IT resources on areas where they have the biggest impact."

This version of Infor Interaction Advisor is available in English in North America and EMEA.


About Infor

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant.  Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 12 of the top 13 high tech companies
  • 10 of the top 10 pharmaceutical companies
  • 84 of the top 100 automotive suppliers
  • 23 of the top 50 largest US hospitals
  • 43 of the top 50 industrial distributors
  • 26 of the top 35 global retailers
  • 5 of the top 9 brewers

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This announcement reflects the direction Infor may take with regard to the specific product(s) described herein, all of which is subject to change by Infor in its sole discretion, with or without notice to you.  This announcement is not a commitment to you in any way and you should not rely on this document or any of its content in making any decision.  Infor is not committing to develop or deliver any specified enhancement, upgrade, product or functionality, even if such is described in this announcement and even if such description is accompanied by words such as "anticipate," "believe," "expect," "intend," "may," "plan," "project," "predict," "should," "will," and/or similar expressions.  Many factors can affect Infor's product development plans and the nature, content and timing of future product releases, all of which remain in the sole discretion of Infor.  This announcement, in whole or in part, may not be incorporated into any contractual agreement with Infor or its subsidiaries or affiliates.  Infor expressly disclaims any liability with respect to this announcement.

 

Press contacts

Media contacts - Americas

Dan Barnhardt
U.S.A. and Canada
Phone:+1 646 336 1731
Email:dan.barnhardt@infor.com

Claudia Vazquez
Latin America
Phone:+54 11 4010 8079
Email:claudia.vazquez@infor.com

Media contacts - Europe, Middle East and Africa

Richard Moore
United Kingdom, Southern Europe,
Middle East and Africa
Phone:+44 121 615 8189
Email:richard.moore@infor.com

Tanja Hossfeld
Central, Northern and Eastern Europe
Phone:+49 172 7481 111
Email:tanja.hossfeld@infor.com

Media contacts - Asia Pacific and Japan 

Phyllis Tan
Phone:+65 9799 9133
Email:phyllis.tan@infor.com

Industry analyst contact

Sharon Sulc
Phone:+1 614 537 6634
Email:sharon.sulc@infor.com



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