Infor Epiphany Wins ISM 2013 Top 15 CRM Software Award

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Infor Epiphany Wins ISM 2013 Top 15 CRM Software Award Infor Recognized for Industry-Leading Customer Experience and Interaction Management Applications

NEW YORK -  May 21, 2013

Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Infor Epiphany 10.0.1 was selected as a winner by ISM Inc., for the ISM 2013 Top 15 CRM Software Award in the Enterprise category. Vendors were evaluated through intensive testing by the ISM Software Lab and Each package was rated according to 208 selection criteria, including 99 business functions, 48 technical features, 34 implementation capabilities, 10 real time criteria and 17 user-support features.

Infor Epiphany helps organizations leverage the power of customer data across disparate source systems, delivering the technology to successfully execute customer experience and communications strategies through an integrated suite of user-friendly, enterprise capable, IT-endorsed tools.

"The winners of the 2013 Top 15 are the influencers in the CRM community as they make significant advancements in both functionality and connectivity for sales and marketing professionals; offer better decision-making tools for executives; and provide more intimate connectivity with today's Digital Clients," said Barton Goldenberg, president, ISM.

The Infor Epiphany suite is ideal for companies that need superior management and execution of permission-based, outbound and inbound multichannel marketing campaigns. With it, companies can build ongoing customer relationships and respect customer preferences.

"Infor is committed to developing cutting edge CRM applications that make our customers effective marketers, and this recognition from ISM for the tenth year in a row is proof that we are continuing to support the industry's needs," said George Wright, senior vice president and general manager, CRM, Infor. "With the recent release of Infor Epiphany Marketing 10.0.2, Infor Ming.leTM and Infor 10x, our new user experience, we're at the forefront of innovation and supporting some of the industry's biggest challenges, such as conquering mobile and social, with our innovative technology."


About ISM

Founded in 1985 and headquartered in Bethesda, MD, ISM Inc. provides customer-centric business strategy services to organizations planning and implementing CRM, Social CRM, Social Media and Data Analysis & Insight initiatives. Clients include best-in-class organizations such as ExxonMobil, Giorgio Armani, IBM, Jaguar Land Rover, Kraft Foods, Marriott, McGraw Hill, Nike, PepsiCo, Roche, Samsung, Schlumberger, Zumba Fitness and more. Barton Goldenberg, ISM's founder and president, is a respected author, columnist, speaker and industry leader, including being one of the first three inductees in the CRM Hall of Fame. To learn more, go to www.ismguide.com or call (301) 656-8448.

About Infor

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant.  Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 12 of the top 13 high tech companies
  • 10 of the top 10 pharmaceutical companies
  • 23 of the top 50 largest US hospitals
  • 43 of the top 50 industrial distributors
  • 26 of the top 35 global retailers
  • 5 of the top 9 brewers

Press contacts

Media contacts - Americas

Dan Barnhardt
U.S.A. and Canada
Phone:+1 646 336 1731
Email:dan.barnhardt@infor.com

Claudia Vazquez
Latin America
Phone:+54 11 4010 8079
Email:claudia.vazquez@infor.com

Media contacts - Europe, Middle East and Africa

Richard Moore
United Kingdom, Southern Europe,
Middle East and Africa
Phone:+44 121 615 8189
Email:richard.moore@infor.com

Tanja Hossfeld
Central, Northern and Eastern Europe
Phone:+49 172 7481 111
Email:tanja.hossfeld@infor.com

Media contacts - Asia Pacific and Japan 

Phyllis Tan
Phone:+65 9799 9133
Email:phyllis.tan@infor.com

Industry analyst contact

Sharon Sulc
Phone:+1 614 537 6634
Email:sharon.sulc@infor.com



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