MultiCare Health System Delivers Better HR Service with Infor

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Infor HR Service Delivery to Improve Productivity, Satisfaction and Lower Costs

NEW YORK -  Aug 18, 2014

Infor, a leading provider of business application software serving more than 70,000 customers, today announced that MultiCare Health System, a not-for-profit healthcare organization with a comprehensive network of services throughout Pierce, King, Thurston and Kitsap counties in Washington, has selected key Infor HCM applications to provide HR service delivery to its more than 10,000 employees. Part of the Infor HR Service Delivery suite of solutions, Infor Knowledgebase and Infor Case Management will provide an advanced HR service delivery platform that will help MultiCare Health System fully engage employees, while lowering costs.

MultiCare Health System needed a tool that that was powerful and flexible enough to serve its entire staff equally while presenting a single, usable interface. MultiCare found that solution with the Infor HR Service Delivery Case Management and Knowledgebase modules that offered the best cloud based solutions across the organization. Before Infor, teams had to guess on volume and manually track open items. Now, there is one central location, so questions are being answered at the right level and employees are getting more consistent responses. Since go-live, 82 percent of calls coming into HR are resolved upon the first call, which was much higher than the team anticipated this soon after implementing Infor's HR Service Delivery modules. Also, Infor Case Management will help MultiCare Health System manage inquiries when employees cannot find the answers to questions on their own, and employee inquiries that require HR assistance can be tracked and resolved more quickly, with fewer matters requiring escalation to subject matter experts.

"We were looking for a comprehensive solution that would help us improve HR service delivery to our employees, and Infor was the company who could provide us with the technology we needed," said Darci Gibson, human potential project director, MultiCare Health System. "Since the launch of Infor Knowledgebase and Infor Case Management, we've been receiving positive feedback from the employees on the new site, and we're excited to continue to enhance and simplify HR services at our organization."

In addition, Infor Knowledgebase supports a best-practice, multi-tier HR service delivery,  helping MultiCare Health System to deliver better self-service capabilities  with fewer resources and lower costs. Specifically, teams have found it very helpful to have all the information in one location and organized in a fashion that information can be easily located.

Infor HCM applications can be accessed through a web portal, which contains useful tools, information and reports, and unifies multiple functions into a single application, providing extensive flexibility and configuration potential for MultiCare Health System.

"Putting information directly into the hands of HR managers and staff members allows healthcare organizations to deliver and receive better services quicker, use less resources, and adhere more closely to stringent budgets, allowing care givers to focus on treating patients without being troubled with excessive administrative needs," said Mike Poling, vice president, Healthcare, Infor. "Infor's HCM applications specialized for Healthcare are designed to help organizations nurture top talent, engage employees, and foster a community aligned to safe and quality care."

For more information visit www.infor.com/product_summary/hcm/hrservicedelivery/ and www.infor.com/industries/healthcare/.

About MultiCare Health System

MultiCare is a not-for-profit health care organization with more than 10,000 employees and a comprehensive network of services throughout Pierce, South King, Thurston and Kitsap counties.

Today, MultiCare is made up of five hospitals including Allenmore Hospital, Auburn Medical Center, Good Samaritan Hospital, Mary Bridge Children's Hospital and Tacoma General Hospital, numerous outpatient specialty centers, primary and urgent care clinics, as well as a variety of other services and community outreach programs.

Our patients are connected to the most advanced care available and we have been recognized both locally and nationally for the care we provide, our commitment to patients, our investment in technology and our involvement in our community. At MultiCare, we are committed to providing high-quality, patient-centered care. By identifying and responding to the community's needs, we have built a health care system that offers skilled and compassionate care to individuals at every stage of life.

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About Infor

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 12 of the top 13 high tech companies
  • 10 of the top 10 pharmaceutical companies
  • 21 of the 25 largest US health delivery networks
  • 16 of the 20 largest US cities
  • 84 of the top 100 automotive suppliers
  • 31 of the top 50 industrial distributors
  • 5 of the top 9 brewers

 

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