Infor Releases Update to Infor Service Management

Major Enhancements Deliver New Tools to Better Manage Field Service

NEW YORK -  Jan 13, 2014

Infor, a leading provider of business application software serving more than 70,000 customers, today announced the availability of Infor Service Management 5.0, the latest generation of Infor's leading service management application. Infor Service Management helps companies improve visibility, boost service performance management, increase revenue, and more proactively provide aftermarket services. Version 5.0 offers users easier contract creation and cloning, the ability to highlight configurable rental rates, robust search functionality and a new intuitive interface.

For dealers who are expanding their organizations into equipment rental, a new rental counter desk has been added. This is designed to support both small and high-volume rental businesses, involving a check-in and out-process and the ability to quickly view inventory availability and establish the terms of a rental contract over the counter. New capabilities support up-sell, rental inventory, and project out rental availability - all of which contribute to greater profitability for dealers, rental and service providers.

In response to customer demands, further enhancements have also been made to support Food and Drug Administration (FDA) compliance. In many cases, the FDA requires distributors and manufacturers to provide lists of serialized assets, their serialized components, and the customers currently in possession of those assets. To satisfy these FDA requirements, Infor made changes to increase the visibility of component serial numbers and customer ownership through new reporting features. Infor is helping customers adhere to FDA guidelines by implementing electronic signature capabilities and requirements.

"Equipment service providers are evolving rapidly with traditional dealers expanding into rental and delivering new value-added services," said Andrew Kinder, senior director of Industry Strategy team, Infor. "Infor Equipment is a dedicated solution for dealers, rental and service providers that provides the business agility needed to take advantage of new markets.  The latest release focuses on the ability of companies to take advantage of new sales opportunities such as rental and upsell, and to provide stronger compliance.  This update to Infor Service Management further underscores our commitment to the rental market and enhances the overall user experience for our customers."

Additional updates to Mongoose 9 features include DataSearch and DataView Actions & Styles, where users can search for information stored anywhere in the application.

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About Infor

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant.  Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 12 of the top 13 high tech companies
  • 10 of the top 10 pharmaceutical companies
  • 21 of the 25 largest US health delivery networks
  • 16 of the 20 largest US cities
  • 84 of the top 100 automotive suppliers
  • 31 of the top 50 industrial distributors
  • 5 of the top 9 brewers

Press contacts

Media contacts - Americas

Dan Barnhardt
U.S.A. and Canada
Phone:+1 646 336 1731
Email:dan.barnhardt@infor.com

Claudia Vazquez
Latin America
Phone:+54 11 4010 8079
Email:claudia.vazquez@infor.com

Media contacts - Europe, Middle East and Africa

Richard Moore
United Kingdom, Southern Europe,
Middle East and Africa
Phone:+44 121 615 8189
Email:richard.moore@infor.com

Tanja Hossfeld
Central, Northern and Eastern Europe
Phone:+49 172 7481 111
Email:tanja.hossfeld@infor.com

Media contacts - Asia Pacific and Japan 

Phyllis Tan
Phone:+65 9799 9133
Email:phyllis.tan@infor.com

Industry analyst contact

Sharon Sulc
Phone:+1 614 537 6634
Email:sharon.sulc@infor.com



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