Titan Energy Worldwide to Boost Service Performance Management with Infor

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Single Source Systems Implements Infor Service Management Solution

NEW YORK -  Nov 13, 2013

Infor, a leading provider of business application software serving more than 70,000 customers, and Single Source Systems, a computer software and consulting services company and an Infor Channel Partner,  today announced that Titan Energy Worldwide, a leading organization dedicated to helping companies meet their onsite power generation and energy management needs, has decided to implement Infor Service Management. Infor Service Management is an integrated, scalable, and robust application that delivers timely information managers and decision-makers need to help them enhance customer satisfaction, better utilize resources and uncover new sources of revenue through more solid, long-term relationships with customers.

Titan Energy began the process to implement a new business system to increase transparency and better link together disparate systems and services that were previously siloed.  "We needed a fully integrated solution and Single Source Systems had the expertise in the generator market we could count on," said Kathy Scherer, vice president of operations, Titan Energy Worldwide. "Infor's specialized applications will provide us with trusted information for an integrated, robust, and scalable, automated field service management system that we can count on."

Infor Service Management provides the tools needed for a modern, fully connected service organization, including customer service interaction management/call management, service performance management for generating and maintaining complex equipment records, and a web-based service order dashboard for providing visibility and control to dispatchers, supervisors, and customers.

"The implementation of Infor Service Management at Titan will allow the organization to create a more fully connected service organization that drives value across the entire enterprise," said Cory Rhodes, Vice President, Single Source Systems. "Our expertise in this industry, combined with Infor's proven technology, will provide a framework to meet the organization's business objectives required for a successful end-to-end business deployment."

For more information, visit www.infor.com/solutions/erp/servicemanagement/

About Titan Energy Worldwide

Titan Energy offers the most advanced equipment and service solutions for onsite emergency power. We are a national company, serving more than 3,000 customers from Alaska and Hawaii to Maine and Florida. Our highly trained technicians, superior technologies and dedicated customer service make Titan Energy the strongest onsite power partner you can choose, a partner committed to keeping your operations running during natural disasters or power outages.

About Single Source Systems

For companies that service, sell or install technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for over 700 customers worldwide, Single Source focuses on the total success of their customers - making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service lifecycle management systems, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Gold Certified Independent Software Vendor (ISV), is a two-time winner of the prestigious Inc. 500 fastest growing, privately-held companies in America. For more information about Single Source, visit www.singlesrc.com.

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About Infor

Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant.  Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 12 of the top 13 high tech companies
  • 10 of the top 10 pharmaceutical companies
  • 21 of the 25 largest US health delivery networks
  • 16 of the 20 largest US cities
  • 84 of the top 100 automotive suppliers
  • 31 of the top 50 industrial distributors
  • 5 of the top 9 brewers

Press contacts

Media contacts - Americas

Dan Barnhardt
U.S.A. and Canada
Phone:+1 646 336 1731
Email:dan.barnhardt@infor.com

Claudia Vazquez
Latin America
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Email:claudia.vazquez@infor.com

Media contacts - Europe, Middle East and Africa

Richard Moore
United Kingdom, Southern Europe,
Middle East and Africa
Phone:+44 121 615 8189
Email:richard.moore@infor.com

Tanja Hossfeld
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Email:tanja.hossfeld@infor.com

Media contacts - Asia Pacific and Japan 

Phyllis Tan
Phone:+65 9799 9133
Email:phyllis.tan@infor.com

Industry analyst contact

Sharon Sulc
Phone:+1 614 537 6634
Email:sharon.sulc@infor.com



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