NEW YORK - Apr 23, 2013
Infor, a leading provider of business application software serving more than 70,000 customers, today announced winners of the 2013 Infor Excellence in Action Awards at the company's annual user conference, Inforum 2013, in Orlando, Fla. The Infor Excellence in Action Awards recognize organizations that have successfully deployed Infor technology to drive business value, reduce complexity and improve overall performance in six distinct categories—Customer Excellence, Employee Excellence, Financial Excellence, Innovation, Operational Excellence, and one overall Customer of the Year.
Winners were chosen based on the scope of performance improvement, quantifiable business benefits, customer focus and satisfaction, and technology use and innovation. A panel of Infor industry and product experts evaluated each applicant's nomination on their ability to demonstrate new processes and tactics that were deployed in the last year using Infor technology.
"We are excited to formally honor these companies for their exceptional use of technology to better serve their customers and employees, re-imagine their operations, strengthen finances, and successfully drive business value throughout the organization," said Stephan Scholl, president of Infor. "More than 70,000 customers around the world rely on Infor for their critical business needs and the Infor Excellence in Action Awards provides a platform to highlight those that are extremely successful at using our products to drive innovation and excellence within their organization."
The winners of the 2013 Infor Excellence in Action Awards are:
Customer of the Year - Preferred Sands
Preferred Sands, an owner-operated frac sand and proppant company providing the widest array of proppants to the oil and gas industry, looked to Infor to improve efficiency and technology across the company's operations. The company integrated Infor Syteline, Mongoose, Infor Ming.leTM, as well as another third-party maintenance and finance application, with Infor ION, to provide better connectivity across all facilities. Since deployment, Preferred Sands has been able to increase the flow of accurate, consistent information, connecting all of the company's production and contracted warehousing locations. Now, departments have a better understanding of their financial impact, which contributes to the success of the organization as a whole. In addition, the ION, Mongoose, and Infor Ming.leTM set delivers a powerful combination of contextual business intelligence and common reporting and analysis which allows Preferred Sands to extract different data sets and conduct in-depth analysis to identify areas for potential efficiency and savings increases.
Overall, the project has enabled visibility across the business, encompassing multiple departments at all locations, to enable better business decisions that are based on an enterprise-wide perspective of the company.
Customer Excellence - Navy Federal Credit Union and Bankinter
Deeply committed to its more than four million members, Navy Federal Credit Union needed to find a way to deliver a more personalized experience and better predict member preference and behavior. The company chose Infor Epiphany Marketing and Infor Epiphany Email Advisor to create an end-to-end business solution for managing customer relationships with the already deployed Infor Epiphany Interaction Advisor. Through this project, Navy Federal Credit Union has boosted call center and local branch productivity, as well as enabled a closer relationship between back office and front office employees through a continuous flow of knowledge about members, product offers, and campaign results. By suggesting specific offerings suited to each member, Navy Federal Credit Union improved overall customer satisfaction and as many as 52 percent of members indicated that they appreciated receiving additional information and almost 75 percent said that call center agents acted as advisors, not just sales people, which indicates stronger member relationships. As a whole, Navy Federal has seen a 1.5x revenue increase in its lending portfolio since it began using Infor Epiphany Interaction Advisor.
Bankinter, a Spanish commercial bank, wanted to develop a more customer-centric system that would standardize the processes involved in customer contact, but still deliver personalized, relevant offers. The company selected Infor Epiphany Interaction Advisor and Infor Epiphany Outbound Marketing, as well as few third-party applications, to complete its "Emotional CRM" project. Now, Bankinter can determine when and how to interact with the customers in a way that appeals to them on a directly emotional level. Through the added data from Infor's CRM applications, the company can now emotionally personalize commercial messages to each of these customers. Since deployment, Bankinter has experienced very positive feedback with regard to personalization as both the messaging and the offer adjusts to day to day needs of that specific customer.
Employee Excellence - Commonwealth of Pennsylvania
The executive branch of the Commonwealth of Pennsylvania hires approximately 600 employees each month and devotes, on average, three hours preparing for each new hire. They turned to Infor HCM to help streamline its HR processes so staff could focus on more strategic functions. Through the Infor Enwisen HR Service Delivery OnBoarding module, the team was able to automate the steps in the new hire process, so hiring managers, line managers, finance and HR, can focus time and effort on other tasks - increasing productivity throughout the organization by eliminating hours of administrative time. The highlights of the implementation include a high-quality online orientation for new employees, systematic email notifications, automated filing of electronic official personnel documents, integration with the organization's ERP system, and electronic employment verification through the federal E-Verify system. Infor OnBoarding is expected to reduce the annual cost of providing HR services to new employees, and the organization estimates $1 million in annual savings and productivity via this implementation.
Financial Excellence - The City of Boise and Gordon Food Service
Boise, the capital and largest city of the State of Idaho, was looking to modernize outdated systems in order to properly manage financial and information challenges affecting the city. Faced with shrinking budgets and constituencies demanding better service provisioning, they turned to Infor Human Resource Management, Infor Lawson Enterprise Financial Management, and Infor Supply Chain Management, to improve processes, preserve revenue and deliver better services to citizens. Through this technology, implemented by Ciber, the city of Boise is able to save time and money through improved operational efficiencies, greater transparency, better decision-making support and fewer manual processes. The financial reporting and tracking for all users is now easier than ever, managing fairly complex purchasing rules around how things get paid. The new system has facilitated smoother operations and limited the complexity and confusion common to the old setup. Improved operational efficiencies are estimated to create $3.8 million in savings over the next 10 years and improve service to the city's 211,000 residents. Boise is doing things more efficiently and more cost-effectively than ever before.
Gordon Food Service, North America's largest family-owned and managed broadline foodservice distributor, needed to deliver timely information to manage spending and provide budgeting information to department heads and senior management. Infor Corporate Performance Management was able to consolidate data from multiple data sources, including 20 divisions and more than 150 stores across North America, as well as provide a timely close process and accurate forecasting. Data is now in the hands of stakeholders and department heads in real-time, and all departments benefit from the consolidation of data. They are able to budget better, receive reporting, and provide a timely month close. In addition, load time of data feeds and ease of use were critical factors, and since deployment, Gordon Food Service has reported that the load time can be completed in approximately 15 minutes.
Innovation - C.H. Briggs Company
C.H. Briggs Company, one of the largest independently-owned distributors of interior and specialty building products in the United States, implemented Inforce Everywhere, combining ERP, mobile and social into a single platform that will help the company better interact with customers and provide them with a stronger competitive edge. C.H. Briggs relies on Infor Distribution A+ to automate core processes, including inventory management, order entry, financial management, and sales operations across its four distribution centers which service 15 states along the eastern seaboard. Inforce Everywhere has the ability to share real-time data between Infor Distribution A+ and Salesforce CRM, helping C.H. Briggs bring the power of the back-office to the front-office with current information about the status of customers' accounts, quotes, orders, shipments, invoices, payments, and returns. ERP sales performance data is also interfaced, and dynamic dashboards let sales representatives know exactly where they stand to expectations. The project energized the sales team by providing them with this information in real-time and allowed the team to focus on what really is most important to the customer at that moment. Inforce Everywhere provides C. H. Briggs with a 360-degree view of its customers, helping drive sales and increase customer satisfaction. In addition, since deployment, the company has experienced fewer calls by the outside sales representatives to the call center, less requests for reports and information, faster quote follow through and increased close rates. In summary, Inforce Everywhere is leading to greater share of customer wallet, greater market share, and greater rate of customer retention.
Operational Excellence - CERN and Bullet
CERN, the world's largest research organization for particle physics, was facing growing demand for infrastructure and facility management services to cater to the large communities of visiting scientists on-site each year. Strict financial constraints combined with these growing demands forced the organization to find ways of delivering more for less and to become more efficient by standardizing, streamlining and centralizing services. CERN decided to integrate the CERN Service Desk and CERN Control Centre with Infor EAM using Web Services. This project enabled CERN to to streamline the creation, dispatching and resolution of corrective maintenance interventions triggered by calls or alarms received by the operators in CERN's accelerator control room or in the facility management service desk. By reducing manual typing and copying of data between systems, an annual saving of more than $100,000 has been achieved in reduced manpower needs, the previous delay in transferring information from one system to another has been completely eliminated, and data quality has been improved by minimizing the risk of human errors and avoiding information duplication.
Leading promotional products leader, Bullet, was expanding, and needed a technology application that could help support its current and future growth. The team wanted to reduce cost, reduce errors and reduce the time it took to respond to customer needs, and turned to Infor SyteLine to meet key challenges company-wide. Since its go-live in 2012, Bullet was able to improve order turn-around time, respond more quickly to customer demands via greater access to real-time information for planning and accuracy, and improve business decisions by eliminating redundancies. In 2013, Bullet has estimated internal payroll savings of around 3 percent, inventory savings of $720,000 and other expenses totaling near $422,000. Other key improvements targeted for 2013 estimate a 15 percent reduction in warehouse payroll, 2 percent reduction in production payroll, and a 16 percent reduction in internal pre-production payroll. Bullet will use ERP SyteLine to configure and price products to better ensure accuracy and timeliness for each customized order.
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.
Infor customers include:
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