Abstract

Aberdeen examined the use, experiences, and the intentions of more than 350 enterprises using workforce scheduling processes in a diverse set of enterprises. The focus of this research was to uncover best-in-class practices that all companies can utilize to plan for and allocate the right people with the right skills in the right jobs and at the right time.

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Research report - Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction

Abstract