Abstract

This Manufacturing Performance Institute (MPI) report is based on the The Next Generation Manufacturing Study (NGM). It sought to assess manufacturers’ awareness of NGM strategies, progress in implementing best practices to support NGM strategies, and success in achieving NGM operational and financial performances. “Next Generation Customer Focus” highlights how many consumer products manufacturers must rethink their CRM strategies and apply best practices and systems that will enable them to more effectively identify and satisfy customer demand, not only today but tomorrow and in years to come.

Thank you for your interest in Infor.

Please take a moment to fill out the form below before accessing your information.

Salutation:*

First Name:*

Last Name:*

Email:*

Phone:*

Business Address Line 1:*

Business Address Line 2:

City:*

State:

ZIP/Postal Code:*

Country:*

Company Name:*

Job Title:*

Level / Function:*

Department:*

Would you like to receive updates from Infor?:* yes no

Could we use your browser's cookies to remember you on this site?:* yes no

Infor values your privacy.

Research report - Next Generation Customer Focus Executive Summary

Abstract