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Commonwealth of Pennsylvania improves services, reduces costs with Infor HR Service Delivery

Faced with a $3 billion budget deficit, the Human Resources and Management Department of the Commonwealth of Pennsylvania’s executive branch needed to provide better service with less money. It implemented Infor HR Service Delivery to create a shared services HR center. In doing so, it was able to eliminate 70 positions and save some $3.4 million annually, while providing employees with a consistently high level of service.

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