When considering the purchase of an enterprise LMS, the buying decision should include discussions on two intangibles that are often overlooked. First, the way a vendor supports the client after purchase is crucial. Second, it is vital to include the hidden costs of buying an LMS, or the costs of ownership, beyond the initial purchase, which might not be considered initially (costs such as maintenance, upgrades, addition of more functionalities, integration and ensuring scalability). These are two important factors in making an informed choice regarding an LMS.
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