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Xtreme Support videos

Xtreme Xpert: Andy Peters

Andy takes pride in exceeding customer expectations: “We will solve the problem, no matter how ugly.”

01:39

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Xtreme Xpert: Carmen del Castillo

Carmen strives to know her customers as well as she knows her product, so her solutions are tailor-made.

01:17

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Xtreme Xpert: Genevieve Gonnigan

Genevieve brims so full of ideas for customers, she literally tweets them in her sleep.

01:33

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Xtreme Xpert: Ian Hilgendorf

Answers don’t come in a jar. Ian devises custom solutions to customer-specific questions.

02:00

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Xtreme Xpert: Jey Charles

Jey plays competitive badminton and brings his winning spirit to solving customer issues.

01:54

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Xtreme Xpert: Joan Mapes

When a customer is in a panic, Joan applies her health-and-fitness approach to the problem — going “above and beyond.”

02:07

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Xtreme Xpert: Marcia Cowger

Like the xtreme grandmother she is, Marcia enjoys making her customers happy — “figuring things out” and sharing that insight.

01:33

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Xtreme Xpert: Matthew Russell

Matthew takes a martial arts approach to customer issues — attacking with Aikido-like energy and calm.

01:21

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Xtreme Xpert: Pat Feravich

The warrior dash —one of Pat’s xtreme fitness contests — combines speed and determination, making him exactly the kind of guy you want on your support team.

01:06

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Xtreme Xpert: Patrick Strohmer

Being an xtremely bad golfer, Patrick understands frustration. That’s why he loves to play the magician, and make customer issues disappear.

02:06

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Xtreme Xpert: Richard King

Richard thinks of ways to improve workflows, so customers can think about data not processes.

01:49

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City of Greensboro, NC on Xtreme Elite

"There’s a very strong partnership between the city of Greensboro and (Infor) Lawson." The city used Infor Consulting Services for a major upgrade, "and it’s fabulous." With Xtreme Support, "they make sure we are taken care of well … so all our business needs are met."

02:34

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Cadence Health: quick take

Cadence Health doesn’t get stuck on the phone with Infor Xtreme Support. Systems administrator Dipika Modi can just log a case online, and then keep on multi-tasking until an email notice lets her know it’s updated.

00:33

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Follett Corporation: quick take

No more back-and-forth for days to get a problem solved. Systems analyst Jerry Harris says when things get complicated, Xtreme Support “is much quicker” to gets right back to him and resolve the issue.

00:36

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