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Drive peak performance from a mobile workforce

Field Service Management Best Practices

Driving peak performance from a mobile workforce while optimizing return on assets requires a mix of technology, process design, and organizational alignment. Accenture has a long history of successfully delivering Workforce & Asset Management implementations in highly complex environments across a number of industries.

In this session, experts from Accenture, ClickSoftware, and Infor will discuss best practices developed by Accenture over a decade of delivering field services solutions into complex environments and across many industries.

They will share some of the insights gained over the last decade around:

  • What priorities companies are tackling to enhance scheduling of mobile workforces.
  • How companies are addressing these priorities.
  • What benefits companies can achieve when integrating EAM with field service mobility capabilities.

If you are part of a field service organization with large, complex workforces and need to improve visibility, reduce costs, and boost service levels by optimizing schedules while factoring in travel time, service level agreements, employee qualifications and accreditations, and parts availability, ...then you should plan to attend.

" We plan to use the enhanced scheduling capabilities to optimize route planning in our logistics operations, while at the same time, we will improve scheduling of our 400 engineers for increased productivity and improved service across the business."Ken Chapman, manager, asset management, AWE.

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