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|Session 1||Building Customer Loyalty through Responsive Value-Add Service. |
Mark Humphlett, industry strategist, industrial manufacturing, Infor
Meeting customer expectations today requires responsive people and process that can anticipate need, fulfill expectations without delay or error delay and provide services above and beyond the competition. Collaborative environments through social networks, after-market service to repair and maintain equipment and shared analytics on unit performance, purchases and projections are among the ways highly responsive manufacturers can enhance the value they provide to customers. Learn more about ways best-in-class companies are cementing relationships with customers and impacting cross-sell and upsell and opportunities through expanded service offerings.
|Get the Most from your Plant Assets |
Kevin Price, senior product manager, Infor
Food and beverage companies rely on asset performance to help manage risk and drive sales. Find out what business specific tools you need to make better decisions and assure the operational, environmental and financial excellence of all your assets-property, plant and equipment. Learn how Infor can help you maintain the availability, reliability and operational safety of your plant, equipment, facilities and other assets, as well as increase the efficiency of your inventory and reduce your operating costs and energy consumption.
|Session 3||Achieve a 360° View of Your Customer |
Chris Hirmer, business consultant, Infor
Extend your ERP solution with Inforce to gain a 360° view of customer information across the enterprise. Inforce connects Salesforce to Infor ERP and financial solutions to enhance the power of both products by allowing them to share information and leverage common processes. Join us to find out how Inforce allows front and back office users to collaborate more effectively to quickly address business opportunities for maximum success.
|Session 4||Navigating the International Energy Management Market – a view from Verdantix|
Janet Lin, senior manager, Verdantix and Kevin Price, senior product manager, Infor
Energy costs have consistently increased for the last two decades, eroding the profitability and undermining the competitiveness of enterprises in asset-intensive sectors. According to the US Department of Energy, energy costs take up to 80% of a typical commercial or industrial company's non-labor operating and maintenance budget. So how should a company like yours respond? What actions can you take to confront this challenge? How can technology help you bring down energy costs?
|Session 5||Increasing speed in New Product Development and Launch in Automotive, |
Warren Smith, director industry marketing, automotive and Ken Liesegang, product manager PLM, Infor
As the speed of new product introduction and complexity continues to increase within the automotive industry, Tier 1 suppliers must be ready to bring new products to market faster and with greater focus on costs. Collaboration across all areas of the business is essential to insure success. No longer can engineering, manufacturing and sales all work in silos – they must have systems and processes that all permit working in unison. Learn how to bring new products to market faster and with higher margins.
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