From product-led to service-orientated manufacturing.

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Hear Simon Ellis, Practice Director for IDC Manufacturing Insights explain why you should view this on-demand webinar.

Historically, manufacturing quality products was your main focus. It still is…but…it now has a worthy rival for your attention…Service.

The good news is that you don’t need to choose one over the other. When the two co-exist and complement each other your bottom line is significantly rewarded.

Today, especially in challenging economic times, your aftermarket stategy is what often seals the deal in the first place. Customers have come to expect a quality product, but they also want be assured in advance that their product will be well maintained. For you that should be viewed as a positive as long as you have the structure, skills, tools and technologies in place to take advantage. If you don’t, someone else will.

Service provides some stability during periods of uncertain sales.  It can bring significant revenue to the table, it helps you differentiate from the competition and provides a means to securing customer and brand loyalty.

IDC Manufacturing Insights conducted a survey sponsored by Infor to find out how equipment manufacturers plan to capitalize on the opportunity that service and the aftermarket presents.

View this on-demand webinar to hear the survey findings firsthand from IDC and hear from Infor about the tools and technologies available to support your quest to become a service orientated manufacturer.

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