Highly demanding customers, shrinking product margins, and escalating expenses are among the many challenges facing organizations today.
Providing fast, responsive service isn’t easy, especially when the industry is technical, components are complex, and the task is critical-such as keeping power on, medical equipment working, pumps and forklifts running, and buildings safe and secure. Timing is everything.
Service management is an important element of any aftermarket service initiative. They show customers your commitment to the product, performance, and the customer relationship. Service agreements also provide a distinctive way to stand apart from your competition. But, do you know how to manage service contract and warranties so customers are satisfied and you maintain profitability?
Watch this on demand webcast to learn the value of service contracts and warranties and what you need to know about managing service agreements for profitability and customer satisfaction.
Andreas Hellström, Sr. Director Industry & Solution Strategy, Infor Equipment
Andreas has over 15 years’ experience of working in enterprise software and the equipment industry. He has held a variety of leadership roles around the globe in consulting, sales, product management and development since he joined Infor in 1999. With a strong history of facilitating the development of technical industry-specific products and services for the equipment market Andreas now spearheads Infor’s strategy for the Equipment Industry & Solutions.Please complete the form to the right to access the webcast.
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