SM-Plus Mobile for Infor ERP SyteLine: Optimize Your Service Performance

View the SM-Plus Mobile For Infor ERP SyteLine: Optimize Your Service Performance Demo

Your customers demand fast and efficient service order resolution— and quick response times and more first-call resolutions are the building blocks of increased field  technician productivity.

SM-Plus Mobile for Infor ERP SyteLine helps you outfit your technicians with mobile devices, such as hand-held wireless devices and laptops, so they can stay connected and productive. As a delivery mechanism, it bridges the costly gap between the field and the back office, improving operating efficiencies, and boosting customer satisfaction.

View this webinar to see how SM-Plus Mobile helps your field personnel maintain access to vital information—such as parts inventory, unit configuration, maintenance history and warranty status—and update incident reports as well as track labor/time and material expenses. You will also discover how it allows you to:

• Eliminate double entry of work order data


• Eliminate paper-based work orders, time sheets and expense reports


• Optimize up-sell opportunities by providing field technicians with service history data


• Collect accurate field service data and metrics for informed decision making


• Improve scheduling and dispatch process

Hear how one SyteLine user achieved a 62% increase in service revenue after implementing SM-Plus Mobile. Then discover what results your company can expect by improving efficiencies throughout the service delivery process.