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Individualizing the employee experience

Kellogg and Starbucks are two worldwide brands who’ve built their reputation on knowing what customers want, and ensuring they provide a consistent product. But there are other parallels, too. Find out how Kellogg’s HR function is leveraging some of the best customer service models to help engage employees and provide a unique experience – even while promoting employee self-service. You’ll learn how to get results for your employee initiatives:

  • How to establish and maintain high service levels while promoting self-service
  • The role of coaching and training
  • How disciplined systems governance can help
  • Change management, focus groups and early adopter influencers

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