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As agencies nationwide consider migration from a legacy Computer Aided Dispatch (CAD) emergency response system to a leading edge Geographic Information System (GIS)-centric system, knowing the potential benefits and challenges is key to successful planning and transition.

Division Fire Chief Jay Atwood and Senior Analyst John Collins of the Spokane Combined Communication Center (CCC) share Spokane’s experience in transitioning from a legacy CAD system to an integrated GIS platform with the ability to provide dynamic route-based recommendations to responders.

In less than a year, the Spokane CCC –– which services 15 distinctive fire and EMS agencies with approximately 1,000 career and volunteer firefighters –– transitioned to Infor EnRoute's latest GIS CAD system, and since its go-live date in 2013, has examined and restructured its existing processes to facilitate faster, safer responses to emergency situations.

View the on demand webcast and hear how Atwood and Collins share their insight to address the technical, cultural and operational challenges and opportunities in this free webinar.
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