Given the myriad of demands that are placed on your agency to do more with less, you need a billing solution that is both flexible and accurate so you can fine-tune your operations, minimize operational costs, and maximize revenue while maintaining customer satisfaction.
In most cities, counties, and utilities, approximately 80% of the calls received fall into four categories: high bills, bad-tasting water, delinquent payments, and trash service. Do your customer service representatives (CSRs) handle incoming calls consistently? Do they know what to say and what to ask? How do they handle the other 20%? The Infor Hansen CIS Billing solution offers your CSRs the ability to use intelligent call scripts to guide them through customer calls. Join us for this informative webinar to find out how you can add professionalism to your call center and enhance its efficiency.
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