Infor Hansen CDR: Application Consolidation: Cutting Costs And Improving Customer Service In Anchorage, AK.

View the Application Consolidation Success: Cutting Costs And Improving Customer Service In Anchorage, Alaska Demo

The Municipality of Anchorage, Alaska, has delivered one of the most successful examples of application consolidation in recent years. In Phase I of their project to consolidate the Development Services business, Anchorage was able to realize labor savings of $758,000 per year in code enforcement alone, achieve project ROI in just over 12 months, and improve their customer service ratings by 62%. As the national discussion on IT consolidation heats up for state agencies, cities, and counties, increasing numbers of government CIOs are shifting their focus on the often-overlooked discipline of application consolidation.

Join the Center for Digital Government, Government Technology, and Infor in this on-demand webinar as we analyze this project and the global trends that made it so successful. By viewing, you will participate in a master class that covers:

National trends on budget, technology, and management that affect consolidation

Survey results and key insights from top state, county, and city CIOs

Strategies and tactics that allowed Anchorage to trim $758,000 of labor costs, empower citizens with self-service capabilities, and improve service delivery

Pitfalls that some jurisdictions are falling into by ignoring the essential role of applications in any consolidation initiative

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