To reduce customer service costs and turn your customer service center into a profit center, you need to standardize your processes on a single system that everyone in your service department can access and rely on.
Service Management for Infor10 ERP Discrete iEnterprise (XA) provides a single system that eliminates the need for cumbersome spreadsheets, training on several systems, and periodic data reconciliation between your service department and your ERP. This system lets you streamline processes, access a central knowledge base to better track and disseminate product and service information, and analyze your entire department.
Attend this webinar and see how this web-enabled technology is:
Frontline workers have a single interface to consult and work from. CSRs, technical support resources, field service technicians, and administrators can consult warranty, customer, product, pricing, and inventory information; create tickets, RMAs, work orders, MOs, POs, sales orders, credit memos, and shipment invoices; and update inventory and other ERP information—all securely from a single location and without spreadsheets.
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