View the Achieving Greater Customer Centricity With Advanced Workforce Management Demo

Today's average investment for workforce training amounts to approximately $4,000 per employee, a figure that historically runs at a higher clip than all other store systems, no matter the economic climate. Retailers can seize the opportunity to maximize this investment through a more strategic approach to their workforce management systems and achieve the optimal end result: to ensure the right workforce team is in front of your best customers to build both loyalty and satisfaction.

View this recorded webcast with RIS News and an industry panel to learn how advanced workforce management can facilitate a more strategic view of service in this new economy. In this session, you will learn what metrics you need to monitor to better align staff skills with optimal performance, and reduce the gap of customer-service levels from store to store to provide a consistent brand image and achieve greater customer centricity.

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