When it comes to retaining and acquiring new customers, you have the math down pat: Keeping an existing customer is as much as 10 times easier than acquiring a new one.  You know you need a customer relationship management (CRM) solution designed specifically to help you better engage with customers so they won't even think about abandoning you for a competitor. 

With Infor CRM Epiphany for Communications, you'll create lasting customer relationships based on the value and experiences you provide, so you: 

• Anticipate and prevent churn.
• Increase average revenue per user.
• Get a better return from your marketing investment.
• Transform inbound calls to your contact center into opportunities to up-sell and cross-sell.
• Increase the number of products per user.

Infor CRM Epiphany for Communications delivers capabilities to help you cross-sell new products and decrease churn through intelligent, event-driven customer interactions across all touch points. You get:

• Real-time Analytics—Leverage sophisticated real-time analytics at the point of customer interaction
• Offer arbitration—Sort through hundreds-even thousands-of possibilities to identify the offer that optimally aligns with your customer's interests
• Synchronized marketing—Replace traditional interruption marketing techniques with coordinated marketing processes across inbound and outbound channels

The result: Your customers are happier and more loyal; your business is more successful.