Hospitality and Gaming

In hospitality, your success rests on the quality of your service. Just meeting your customers’ expectations in this tough, 24x7 business is not enough. You must exceed their expectations because—if you don’t—your competitors will. This puts pressure on you to constantly introduce innovative new services. And to meet those challenges you need a reliable, world-class solution provider who understands your business and competitive environment.  
 
Infor CRM Epiphany for Hospitality enables hotels, resorts, and casinos to strengthen their customer relationships in the face of dynamic industry changes like emerging new competing channels and the demand shifts caused by predictable fluctuations and unpredictable events. The solution includes analytics capabilities and processes that make it easy to understand guest behavior and then make optimal sales suggestions. It also helps increase net income by integrating new CRM capabilities without requiring a major system replacement.

CRM Epiphany’s solutions for hospitality help you:

• Understand guest behavior
• Build guest loyalty
• Create higher-impact marketing campaigns