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The positive steps we take to help our customers are simply what they expect; the things that go wrong are what begin to fragment the relationship. Customer relationships, therefore, must be managed so that manufacturers can continuously meet or exceed expectations, anticipate and respond to change, and maximize the opportunities presented by each customer’s needs.
Infor CRM Epiphany for Manufacturing provides the real-time information you need to grow your customer base, retain customers, and find additional business opportunities with current customers. With built-in manufacturing industry experience, CRM Epiphany’s solutions enable you to manage customer contacts and relationship development—gathering each customer’s complete history and extending it across the organization—so you can identify customer needs, automate ongoing orders, and generate focused marketing programs. And since they’re accessible anytime, anywhere and fully integrated with other enterprise solutions, you’re able to reduce costs and improve operating efficiency.
CRM Epiphany’s solutions for manufacturing help you:
