Industry Whitepaper

The Value of Having Conversations: Using Social Media to Deepen Your Customer Relationships

Destination CRM Podcast

Best Practices and Performance Measures for Innovative Customer Experience Management

Travel and Leisure

The global travel and leisure industry is a dynamic market, with dramatic demand shifts driven by predictable fluctuations and unpredictable events. At the same time, new sales channels and low-cost competition continue to erode revenues and margins from even the most profitable performers. Addressing these challenges requires a customer relationship management solution that builds customer loyalty, preference, and revenue.

Infor CRM Epiphany for Travel and Leisure helps companies increase profitability through the use of analytics and processes that anticipate and address the needs of loyal customers. The solution can enable travel and leisure service providers to understand customer history and buying patterns, make optimal sales suggestions, and increase net income without replacing systems.

CRM Epiphany’s solutions for travel and leisure help you:

  • Increase customer loyalty and preference for your services
  • Maximize customer revenue
  • Improve service quality and efficiency
  • Capture and close sales opportunities