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The Value of Having Conversations: Using Social Media to Deepen Your Customer Relationships

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Best Practices and Performance Measures for Innovative Customer Experience Management

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Aberdeen Study - Creating a Customer-Centric Marketing Organization

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Infor CRM Customer Bell Canada Wins Marketing Optimization Award - Gartner and 1to1 Media Recognize Excellence in Customer Relationship Strategy
Infor's Taking-Care-of-Business Business Edition CRM - Infor releases a CRM software package designed to meet the needs of the midmarket