Solutions

Infor CRM Epiphany is a market-leading solution that helps customer-oriented companies make the most of customer interactions and improve sales, marketing, and service operations to increase loyalty, enhance brand preference, and boost profitability. Whether your aim is to take greater advantage of inbound marketing opportunities, conduct smarter outbound marketing campaigns, or increase the effectiveness of sales and service operations, Infor CRM Epiphany can help. This solution improves the entire process of managing customer relationships at the lowest total cost of ownership.
Infor CRM Epiphany provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services, and improves your bottom line results.

Infor CRM Epiphany includes the following key components:

• Marketing—For delivery of inbound and outbound marketing capabilities that streamline the campaign process and help identify high-impact offers at the moment of customer interaction
• Sales—For sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every interaction
• Service—For giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call

Find out  how Infor's CRM solutions can help you do business better.