The Value of Having Conversations: Using Social Media to Deepen Your Customer Relationships
Best Practices and Performance Measures for Innovative Customer Experience Management
To remain competitive, companies must coordinate sales efforts across the entire customer lifecycle—pulling cross-organization customer intelligence into the sales process, helping sales representatives become “trusted advisors,” and making appropriate, targeted offers to customers.
Infor’s CRM Epiphany’s sales solution optimizes customer interaction time and gives salespeople the tools they need to be successful. It puts customer intelligence and guided processes in the hands of field sales, telesales, and account representatives and prepares them for calls and closing sales with quick access to consistent and accurate customer information. It simplifies the ordering process as well as the configuration of complex products.
Infor’s CRM sales software helps companies:
To learn more, download the Infor CRM Epiphany Sales Brochure.