You want more from your customer service operations than just fast and accurate service. You want to deliver this level of service while reducing costs and earning new revenue from customer-service transactions. It's a lot to expect, but it's achievable. 

With Infor CRM Epiphany Service, you can eliminate disconnected and cumbersome customer-service applications, data, and processes, so you can:

• Respond faster to customer issues and service requirements.
• Conduct higher-impact interactions with customers.
• Deliver consistently good customer service across multiple channels.
• Turn inbound customer interactions into sales opportunities.
• Increase resource utilization.

With Infor CRM Epiphany Service, your company gets a unified view of customers across all existing systems, optimizing your ability to provide effective personalized service. It gives you:

• Customer Service—Streamline contact center operations with an efficient, intuitive interface; real-time analytics; and contact center capabilities that enable rapid, effective resolution of customer issues.
• Customer Self-Service—Implement convenient, web-based customer self-service through fast, individualized access to important product and service information.
• Mobile Service—Conduct efficient field service operations with easy, two-way communication via the web for service dispatch and field updates.
• Service Scheduler—Ensure technicians are in the right place at the right time for equipment-related service and maintenance through the use of interactive scheduling and dispatching capabilities.

The result: You provide quality customer service while controlling your costs and earning new revenue.