Customer Relationship Management

Maximizes Customer Insight

At Infor, every customer wins. Our vision makes sure of it. Driven by our customers' business performance, we are committed to helping them be first in everything they do. Our commitment is visible in our attitude, approach, and values. This approach has satisfied over 70,000 customers worldwide, proving that we have the experience and dedication to improve customer relationship management at the enterprise level. Contact us today to learn how you can use our vision to maximize your customer insight.

Build Continuous Customer Dialogue with CRM Software

Today's leading companies view every customer interaction as an opportunity to build loyalty and increase revenue. Infor's CRM software solution provides you with a full 360-degree view of your customers, enabling a continuous customer dialogue based on real-time information. Successful customer relationships depend on continuous customer dialogue. Infor's customer relationship management solution empowers you to make the most out of every customer interaction, across every channel, across every touch point. Use your true customer insight to turn your contact center into a profit center.

You can assess your company's ability to maintain a continuous customer dialogue through a few simple questions:

Do you have true insight into the customer?
Is the way you communicate with your customers consistent?
Does your customer insight allow you to generate specialized offers based on their unique needs?
Do you take advantage of this insight to build trust and strengthen customer loyalty?

With Infor's customer relationship management solution, leading companies are able to drive intelligence into every customer interaction. With sophisticated tools to engage your customers in a closed-loop dialogue, Infor's advanced set of customer relationship management solutions is comprised of key components to empower you with full insight into your customer base.

Marketing

Whether it's inbound or outbound marketing, or sales and service, Infor's CRM software solution is a fully-integrated system that provides powerful analytics and best-of-breed customer relationship management abilities. With enterprise-wide real-time information, you can present personalized offers at the moment the customer's attention is at its highest. Infor's Marketing CRM software solution is comprised of three key components:

Interaction Advisor - Use real-time customer profiles to identify high-impact offers at the exact time of customer interaction. Infor's Interaction Advisor is a powerful framework for Customer Relationship Management, helping companies manage customer-initiated interactions.

Outbound Marketing - Infor's Outbound Marketing is an integrated database Customer Relationship Management (CRM) software solution that helps you reduce campaign cycles, improve marketing efficiency, and build lasting customer relationships.

Marketing Resource Management - With Infor's Marketing Resource Management CRM software solution, you'll gain a better understanding of expenditures, align your programs with your strategy, and reduce waste.

Learn more about how you can put our CRM software solution to work for your marketing needs. Or Contact us today to get started.

Sales

Turn your sales reps into "trusted advisors" by pulling cross-organization customer intelligence into your sales process. Use sophisticated customer relationship management capabilities to make targeted offers to customers. Infor's CRM Sales solution provides a complete picture of each customer, including historical interactions with the organization, empowering you to increase sales productivity, shorten sales cycle, and attain deeper account penetration. The following are included in the sales component of Infor customer relationship management software:

Sales Force Automation - Infor's Sales Force Automation is the Customer Relationship Management solution you need to pull cross-organization customer intelligence into every step of the sales process. Sophisticated customer relationship management capabilities help your staff target the best deals, normally resulting in greater solution adoption by your customers.

Interactive Selling -Customer Relationship Management with all the information needed to empower your sales force to close the deal - at any time, from anywhere. Whether online or offline, Infor's Interactive Selling CRM software solution is what you need to help your sales force sell.

Order Collaboration - If your ordering process isn't easy, your customers may go elsewhere. By giving your customers and partners up-to-the-minute access to critical information throughout all phases of the sales process, Infor's Order Collaboration CRM software solution gives you what you need to simplify your ordering procedures.

Configuration - Infor's Configuration Customer Relationship Management component is what you need to prevent bottlenecks from bogging down your sales process. Our CRM software solution allows your channel partners, reps, and customers to configure products in both offline and Web environments.

Learn more about the ways in which our Sales CRM solution can work for your organization, or contact Infor today for additional customer relationship management solutions.

Service

Improve response times and the quality of customer service while keeping costs in check with Infor's CRM (Customer Relationship Management) Service component. Infor's CRM software solution provides your customer service staff with a real-time view of customer information across all existing systems. With an intuitive and efficient user interface, your agents are empowered to shorten call times, resolve customer issues, and engage your customers in seamless conversations. Infor's Service component will help your organization:

Respond efficiently and effectively to service requirements and customer issues
Achieve improved customer loyalty by delivering a personalized and consistent message
Generate sales opportunities from inbound customer interactions
Eliminate fragmented business processes

Learn more about how your organization can benefit from our customer relationship management Service component, or contact Infor today to start improving your customer relationship management today.

Business-Specific Customer Relationship Management Solutions

Different industries have different needs. Infor's CRM software solution provides customer relationship management tools that are built with tailored functionality for several industries. Infor's domain expertise allows you to anticipate your customers' needs and deliver the services and products they want, when they want them. Optimize your customer interactions, accelerating growth and increasing customer loyalty and satisfaction with Infor's industry-specific Customer Relationship Management products.

Our CRM software solution provides customer relationship management solutions for several industries including: