Below is a small sampling of Infor customers; please contact us for more customer stories.
Allegion, global provider of security solutions for home and businesses, increases sales by guiding users to preferred items and differentiates their brand by ensuring accurate project specifications. With product knowledge built into configuration models, it’s like having Allegion’s most experienced resource working on every specification.
De Carlo Infissi S.p.A, Italy’s premier wooden door and window manufacturer, uses Infor Product Configurator to increase process efficiencies and streamline quote management. De Carlo reduced product configuration errors and costs, and provided the sales network with instant access to 2D product information from anywhere.
With Infor Product Configurator, Everglades Direct can strengthen its competitive position by rapidly and cost-effectively introducing more personalized product lines, replacing multiple custom tools for different products with a single product configuration engine, reducing customer service training requirements, supporting more flexible seasonal staffing, accelerating order turnaround time, and improving order quality.
The Gorman-Rupp Company increased new product sales and reinforced distributor loyalty with the Infor Product Configuration Management solution providing 24x7 self-service online order configuration, placement, status inquiry, and information access to 1,000 distributors and 3,000 users. The status inquiry calls into customer service significantly decreased through the smooth online ordering process with fewer errors. For Gorman-Rupp’s highly engineered system proposals, Infor Document Automation reduced the time to create an accurate, complete proposal document from 3 weeks to 15 minutes.
By combining Infor Sales Portal with Infor Product Configurator, Great Plains Manufacturing streamlined the dealer quoting and ordering process, and quintupled its sales volume with no additional resources. The company has virtually eliminated errors and delays in orders and quotes with a standardized, fully electronic quote system available at any selling location. As a result, Great Plains reduced its average quote-to-order elapsed time by a minimum of 50%. In addition, the company’s sales teams and global dealer network can now quote new product options within minutes of release. Plus, dealers now get a consolidated view of all current incentives.
Huttig is one of the largest wholesale distributors of millwork and specialty building products with 27 locations in the United States. Huttig increased customer loyalty and differentiated their brand by allowing their distribution network self-serve access to easily configure doors, pull specific pricing, create quotes and complete orders. As a result, Huttig reduced costs, recognizing a reduction of more than 80,000 phone calls to their inside sales team.
Lippert Components and their sister company, Kinro, streamlined order entry, manufacturing planning and product data management, while reducing the model development time required to maintain hundreds of different BOMs and routings by at least 25%.
As a manufacturer of precision crafted pool liners and safety covers, Plastimayd embedded nearly 20 years of product design and quoting knowledge into an Infor guided selling platform within six months. Plastimayd transformed the dealer buying experience with an easy online self-service tool for developing quotes and placing orders for all custom-designed residential and commercial products.
Quaker Windows & Doors has reduced the time to produce quotes and bid documents from one day or longer to minutes and significantly improved bid document quality. Quaker has reduced the load on their customer service, with 40% of Quaker quoting now completed by dealers on a self-service basis.
With Infor Sales Portal and Infor Product Configurator, Selux Corporation provides sales agents with simplified, online product specification, pricing, and ordering of its interior and exterior lighting fixtures. The Infor solution is fully integrated with the existing Selux infrastructure and supports nearly 100% order accuracy, virtually eliminating the need for agent callbacks. Additionally, the online solution saves Selux the real costs of printing and distributing paper-based price books and updates.
With Infor Product Configurator, Seneca can provide faster, more intuitive quotes—and more accurate order entry—for a diverse B2B and B2C client base. By simplifying and consolidating its disparate systems with Infor Product Configurator, Seneca streamlined its product and pricing rules maintenance, and immediately effected client-facing changes such as pricing across all systems.