Thursday, September 22, 2011
2:00 PM ET
To reduce customer service costs, and move toward turning your customer service center into a profit center, you need to standardize your processes on a single system that everyone in your service department can access and rely on.
Service Management for Infor10 ERP Discrete iEnterprise (XA) provides a single system that eliminates the need for cumbersome spreadsheets, training on several systems, and periodic reconciliation of data between your service department and your ERP.
This system not only streamlines processes, it provides a centralized knowledge base for better tracking and dissemination of product/service information, and makes analysis of your entire department possible.
During this webinar, we’ll show you how this advanced technology is:
- Fully accessible, no need to install, maintain, or upgrade software on every machine.
- 100% web-enabled.
- Customized to fit your unique manufacturing processes.
- A truly global solution with multiple language and location capabilities.
- Seamlessly integrated.
Service Management provides frontline workers with a single interface to consult and work from. CSRs, technical support resources, field service technicians, and administrators can consult warranty, customer, product, pricing, and inventory information; create tickets, RMAs, work orders, MOs, POs, sales orders, credit memos, and shipment invoices; and update inventory and other ERP information, all from a single location, all securely, and all without spreadsheets.
Reserve your seat today.
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