Home > Support and Services > Customer Support Centers
For existing Infor customers please visit: http://www.infor.com/support
We have built a customer support structure that recognizes hotel business hours are 24x7 across the globe. Our support centers use a "follow the sun" model with a fully connected collection of customer support teams located around the world. We have a worldwide support center (WWSC) in Bangalore, India, with regional support centers in:
Our customer support centers, all of which are staffed with our own employees, are open to take your support incident calls 24x7. Depending upon the product, first-level support is provided either through our WWSC in India or by the customer support teams in Lake Forest or Wichita. Incidents requiring additional expertise are escalated to second-level support at one of our regional support centers. Approximately 70 percent of customer support incidents are closed by the first-level support team. Our typical employees in the WWSC have a hospitality degree and more than five years of hotel experience, bringing a wealth of hospitality knowledge to their responses to your requests.
Our regional support centers provide in-depth, second- and third-level support, delivering deep, comprehensive product knowledge to resolve customer support concerns. These teams interact closely with our product management and development teams, bringing together a wealth of product insight for your benefit. Consultants in our regional support offices have an average of nine years' experience with us.
All our customer support centers are connected via our support database system. This system manages all aspects of customer interaction, allowing you to create incidents, set priorities, verify contracts, review history, and track issues, ensuring that information is readily accessible to you.
