Professional Services for the Hospitality Industry
Our hospitality services team provides installation and implementation support as well as ongoing services to ensure you get the most benefit from your software investment. We offer hospitality services to deliver a smooth transition and successful installation, including project organization and definition, system installation, customer training, go-live support, and post-installation reviews. Our expert software engineers also offer ongoing consulting services to meet your unique needs.
Ongoing services
- Corporate standardization—Create and reinforce standardization across your enterprise with our hospitality services, including company-wide operational practices, setups, defaults, and codes for our systems installed in multiple locations.
- Site assessments and recommendations—Determine the efficiency and effectiveness of your system as we conduct on-site assessments of system utilization and provides recommendations for improvements.
- Interfaces—Customize software to meet the needs of your business with our hospitality services, including on-site or remote installation, testing and support of interface products, and custom programming for developing interfaces to new, cutting-edge products.
Education and training
- E-Learning—Lower your staff training costs and increase the efficiency of your team using Epitome E-Learning, the self-paced learning tool that provides interactive training for our Epitome Property Management System. Whether called E-Learning, computer-based training (CBT), web-based training, or distance learning, this intuitive web-based solution allows your hotel staff members to be trained on consistent material and includes reporting results for your management team to monitor progress.
- Custom training programs—Boost the efficiency of your staff by having us design custom hospitality services and training to meet the unique needs of your specific properties.
- Training facilities—Increase your staff's effectiveness through education sessions led by skilled consultants (former hospitality professionals) who tailor established class agendas to meet specific property needs. Training is conducted at our education centers equipped with fully operational systems and training aides for classroom use.
