Equipment dealerships

What it does

As an equipment dealer in today's competitive marketplace, you need to know your customers' equipment better than they do. It's the only way you can deliver market-leading after-sales service and continuous customer care, whether you are a global firm or a smaller, more tightly focused one. But you also need to deliver on your commitments more quickly and accurately than your competition. 

Infor Equipment provides the support you need for managing the entire equipment life cycle—from initial forecasting and sale of the equipment, through to shipment, renting, servicing, overhaul, and final disposal. You can accurately predict future parts and service demand, while capturing real-time equipment data including brand, serial numbers, machine type, end of life, warranty, service, and sales information. With one integrated system, you'll have the visibility you need not only to run your business more efficiently, but to run it more profitably, no matter how many branches you have across multiple territories, no matter how demanding your customers.

What it is

Infor Equipment is specialized for equipment dealers and service, which means it offers the broadest, deepest solution possible. Our integrated suite addresses your most critical business processes, helping you achieve excellence in demand management, customer service, product and service innovation, equipment life cycle profitability, operating efficiency, and more:

  • Customer Relationship Management (CRM)
  • Sales and marketing
  • Equipment quotation
  • Equipment configuration
  • Project management
  • Supply chain management and parts logistics
  • Planning and scheduling
  • Service and maintenance
  • Warranty management
  • Enterprise mobility
  • Rotable (core) and component management
  • Rental management
  • Financial control
  • Equipment profitability
  • Leasing
  • Human resource management
  • Business intelligence


What it means

Infor Equipment includes all the capabilities to manage your dealership. Those capabilities are built-in, not bolted on. What does that mean for you? Faster deployments and fewer modifications. You'll be up and running more quickly, with fewer disruptions to your business. Upgrades are faster, too. So you can quickly adapt your business processes to the rapid changes of the equipment industry. Imagine the insight you'll gain into every aspect of your business with a solution that works the way you want to work.  It helps you:

  • Get a complete 360° view of your customers, their equipment, and their future needs, so you can deliver world-class customer care.
  • Bring disparate information together in one place in an intuitive, user-friendly way.
  • Enhance your strategic value to your customers, OEMs, and suppliers.
  • Use social and mobility applications to transform the way you work.
  • Enter into SLAs with greater confidence.
  • Get the whole financial picture, down to the level of each piece of equipment.
  • Run your rental operations more effectively.
  • Drive equipment profitability for you and your customers.
  • Deploy in the Cloud to take advantage of the latest in user experience and agility.
  • Use social and mobile applications to transform the way you work.

Equipment Evolution: Industry Trends for Dealers/Rental

The growing focus on rental, new technology and competition. Watch this video to hear Garry Bartecki of AED, Philippe LaHaie from Manulift and Andreas Hellström, Infor discuss the top three trends that are impacting equipment dealers right now.

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Analyst report More


Ultra Consultants Review of Infor M3 Features and Functions for Equipment Dealerships and Manufacturers  

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Video More

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Equipment Evolution: Dealing Smarter  

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Customer profile More

Customer profile More

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